Tax Refund

Are you a non-EU resident? That means that you can save even more when shopping at Fashion Arena Prague Outlet. Tax Free services let you claim back the VAT on purchases made in any partner store. You only need to spend 2001CZK ( approx 76EUR) in one store to start saving at least 12%!

You can get your refund back straight away at Fashion Arena Prague Outlet. Just bring your Tax Free forms and receipts to the Information Centre located on the 1st Floor and our staff will be more than happy to help you. Yet another reason for shopping!

The Tax Free services are provided by Global Blue and Planet Payment .

For a successful refund:

please ask for a pre-paid envelope in the store

do not forget to obtain a customs stamp on your tax free form when leaving EU

send the stamped tax free form using the pre-paid envelope to Global Blue processing center in Bratislava

the refund will be sent to your Alipay, WeChat or credit card account

Make sure all required information on the tax free form are filled in properly. For any future questions regarding your refund, please do not hesitate to contact Global Blue directly at: [email protected].

Step-by-step guide

1. With every purchase, ask for a Tax Free form in any of the partner stores. The staff will help you to fill it out. The minimum amount per each purchase must be 2001CZK in order to be able to claim back your VAT. Bring all of your Tax Free forms and receipts to the Information Centre at Fashion Arena Prague Outlet to get your refund.

2. You need to provide some details to get your refund – including name, surname, and a passport. You also need to present a credit card as a recharge guarantee (must be valid for a minimum of 6 months). Don’t worry – our staff will help you and explain all additional steps.

3. You will now receive your early VAT refund in cash (Global Blue & Planet Payment)

4. When it is time to leave EU and you get to your departure airport, bring your forms, receipts and unused goods to the Refund Office for Customs Validation. Don’t forget to drop your documents to the respective box at the airport or post your Tax Free envelope with your stamped documents!

The documents must be sent within 21 days of export. Failure to complete the above steps may result in your VAT refund being withdrawn from your credit card with a penalty fee. Contacts for Information Centre are +420 234 657 111 or [email protected].

Our colleagues fluently speak English and Russian and will be happy to assist with your enquieries.

Payment options

Our partner stores accept both cash in local currency (Czech crown) and payment by credit cards. Some stores accept cash payments in EUR.

Credit cards

Most major credit cards are accepted (MasterCard, Visa Card, Amex, Diners, JCB). Selected outlets also now accept UnionPay cards.