Q: HOW DO I CHECK THE BALANCE OF MY CREDITS?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" style="direction:inherit" dir="inherit">Checking your credit balance is easy - you can view it on your phone in the Fashion Arena Fashion Club app, as a cardholder you will receive a regular email with a report on the number of credits you have accumulated, or you can log in to our website and check your balance in your member account</p></div>

Q: WHAT IF I DON’T HAVE A MOBILE PHONE OR ONE THAT CAN’T SUPPORT THE APP – CAN I STILL PARTICIPATE?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" style="direction:inherit" dir="inherit">Physical cards are available and will allow you to be part of the Fashion Arena Fashion Club. These are available from participating retailers as well as the Information Centre</p></div>

Q: DO I NEED A SPECIFIC PHONE FOR THE APP TO WORK?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" style="direction:inherit" dir="inherit">You can download the app on most smart phones. For Android devices it will need to be version 5.0 or later. The app is supported by iPhones with iOS7 or later</p></div>

Q: WHAT WOULD HAPPEN TO MY POINTS IF I MOVED BETWEEN CARD AND APP?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" style="direction:inherit" dir="inherit">If you already have a card and are switching to an app, all your credits will be automatically transferred from your card during the registration process. Please use the same email address you have used to register to obtain your card</p></div>

Q: CAN ANYONE JOIN THE SCHEME?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" style="direction:inherit" dir="inherit">The loyalty app is available to everyone aged 18 and over. Retail staff and Fashion Arena Prague Outlet employees are also eligible to use the scheme. Please see T&amp;Cs for more information</p></div>

Question 1

HOW DO I CHECK THE BALANCE OF MY CREDITS?

Accepted Answer

Checking your credit balance is easy - you can view it on your phone in the Fashion Arena Fashion Club app, as a cardholder you will receive a regular email with a report on the number of credits you have accumulated, or you can log in to our website and check your balance in your member account

Question 2

WHAT IF I DON’T HAVE A MOBILE PHONE OR ONE THAT CAN’T SUPPORT THE APP – CAN I STILL PARTICIPATE?

Accepted Answer

Physical cards are available and will allow you to be part of the Fashion Arena Fashion Club. These are available from participating retailers as well as the Information Centre

Question 3

DO I NEED A SPECIFIC PHONE FOR THE APP TO WORK?

Accepted Answer

You can download the app on most smart phones. For Android devices it will need to be version 5.0 or later. The app is supported by iPhones with iOS7 or later

Question 4

WHAT WOULD HAPPEN TO MY POINTS IF I MOVED BETWEEN CARD AND APP?

Accepted Answer

If you already have a card and are switching to an app, all your credits will be automatically transferred from your card during the registration process. Please use the same email address you have used to register to obtain your card

Question 5

CAN ANYONE JOIN THE SCHEME?

Accepted Answer

The loyalty app is available to everyone aged 18 and over. Retail staff and Fashion Arena Prague Outlet employees are also eligible to use the scheme. Please see T&Cs for more information

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