• 191009 security
    VIP Programme Conditions

VIP Programme Terms and Conditions

These terms and conditions (“Terms”) govern our VIP programme membership scheme (“VIP Programme”). By signing up to receive the newsletters for Fashion Arena Prague Outlet (the “Centre”), you are joining the VIP Programme.  

Please read these Terms carefully before joining the VIP Programme. By joining the VIP Programme, you signify your agreement to be bound by these Terms.

The VIP Programme at the Centre is operated and provided to you by Via FAOC s.r.o. (Business Identification Number 02214041) with its registered office at Zamenhofova 440, Štěrboholy, 108 00 Praha 10, registered with the Municipal Court in Prague under C 216782. References in these Terms to “we” or “us” are to this entity.

We are joint data controllers of the personal data you provide to us as part of the VIP Programme with:

·       VIA Manco (UK) Limited, a private company with limited liability incorporated in England under company number 08686315, having its registered office at 20 Air Street, London W1B 5AN, UK; and

·       VIA (GP) Limited, a private company incorporated in Jersey under company number 114553, having its registered office at 11-15 Seaton Place, St Helier, Jersey, JE4 0QH. 

The Privacy Policy available at www.fashion-arena.cz/en/privacy-policy provides further information about the joint data controllers of the VIP Programme and how your personal data is collected and used as part of the VIP Programme.

The VIP Programme may offer members various benefits from time to time such as the opportunity to participate in events and competitions, access to the VIP Room at the Centre (if available), invitations to Private Sales, VIP Day Passes, VIP vouchers or coupons as well as special offers (each a “Benefit and together, “Benefits”). Benefits may be subject to their own additional terms and conditions. Please read these additional terms carefully before accepting any Benefits. By accepting a Benefit, you signify your agreement to be bound by those additional terms.

These Terms may be amended at any time by us and, if you choose to become a member of the VIP Programme, we will notify you of any changes by email. The current version will also be displayed on www.fashion-arena.cz/en or can be obtained at the information centre located at Fashion Arena Prague Outlet (the “Information Centre”). If you do not agree with any changes that we make to these Terms, please let us know as soon as possible by sending an email to privacy.prague@viaoutlets.com. By continuing to use your VIP Programme membership, you are deemed to have accepted the latest version of the Terms.

If we propose a change to the Terms that might have a significant effect on you, we may ask for your consent to the change.

If you do not give your consent to a change where we have asked for it (or if you contact us to say you do not agree to a change, we have notified to you) then we will cancel your membership of the VIP Programme.

If at any time any provision of these Terms is or becomes illegal, void or invalid for any reason whatsoever, such invalidity shall not affect the validity of the remainder of these Terms and such invalid provision shall be replaced by another provision which, being valid in all respects, shall have an effect as close as possible to that of the replaced provision.

1.     VIP Programme Benefits

Provided you have shared your email address with us and consented to receiving marketing communications from us, as a member of the VIP Programme you may receive, from time to time, various benefits such as, but not limited to, the opportunity to participate in events and competitions, access to the VIP Room at the Centre (if available), invitations to Private Sales, VIP vouchers, coupons and special offers as well as VIP Day Passes entitling you to discounts on selected goods at the Centre on a particular day. A VIP Day Pass is only valid on the day that we issue it to you.

2.     Membership of the VIP Programme

Joining the VIP Programme

To be a member of the VIP Programme, you must be aged 18 years or older and have a valid email address so that we can communicate with you about your membership. The VIP Programme is only for personal use by members.

To join the VIP Programme, you can apply via the Centre’s website by subscribing to the Centre’s newsletter at www.fashion-arena.cz/en/clients/registration or by registering at the Information Centre based on a VIP invitation you received via one of the Centre’s tourism partners.

Membership of the VIP Programme is free for you and you are not required to buy any products or services whatsoever.

Membership of the VIP Programme is entirely at our discretion and accordingly we can refuse an application for any reason. An individual may only have one active VIP Programme membership at any one time. We reserve the right to refuse, merge or close additional memberships at any time. We reserve the right to monitor the number of memberships in any household, and the right to cancel any suspected duplicated memberships.

End of your membership and cancellation of the VIP Programme

You may choose to leave the VIP Programme at any time by sending an email to us at privacy.prague@viaoutlets.com. Alternatively, by opting out of receiving marketing communications from us, you will be opting out of the VIP Programme.

As a member, you must keep us informed of any changes to your personal membership details. You can inform us of changes to your personal membership details by sending an email to us at privacy.prague@viaoutlets.com. We will not be responsible for any loss of any Benefits (such as any VIP vouchers, coupons or special offers) resulting from your details being out of date or inaccurate.

We may, at any time, in our sole discretion and without reason, terminate the VIP Programme.

We may cancel your membership of the VIP Programme at any time in the event that: (i) we terminate the VIP Programme; (ii) we reasonably believe that you have breached these Terms; or (ii) we reasonably believe that you have behaved in an inappropriate, misleading or abusive manner, or in a way which is fraudulent or illegal.

We may at our discretion amend, decline to issue, withdraw or cancel the VIP Programme Benefits (such as VIP vouchers, coupons or special offers) at any time.

3.     Responsibilities and liabilities of us and you

Benefits you receive are your responsibility. We will not be held liable for any loss arising from you failing to ensure their safe-keeping, including any lost, or stolen VIP Day Pass.

Benefits you receive cannot be transferred (unless expressly mentioned in the particular offer), bought, sold or in any way traded. Only one Benefit can be used at any one time, and cannot be combined with any Benefit.

All Benefits are subject to an expiry date, beyond which they cannot be used or reissued. Benefits that are lost or mislaid will not be reissued. Benefits are only redeemable at the location stated.

Many Benefits we communicate to you are offered by participating brands or retailers themselves. We do not (other than as required by applicable law): (i) take any responsibility for the offers provided by the participating brands or retailers; and/or (ii) provide any warranties regarding the goods (including without limitation the quality thereof) that you may obtain through the offer at the relevant participating brand or retailer. You shall have no right to make any claim against us or this VIP Programme in the event that a participating brand or retailer fails to honour an offer made by that participating brand or retailer.

Our liability, whether based upon (attributable) default, unlawful act or any other ground, shall not exceed the amount of EUR 500.

Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence or wilful misconduct; (ii) fraudulent representations made by us; or (iii) any other liability that cannot be excluded or limited by applicable law.

4.     Privacy, cookies and use of our website

We are committed to protecting the privacy of members of the VIP Programme and only use your personal data in accordance with applicable data protection law. Please read our Privacy Policy available at www.fashion-arena.cz/en/privacy-policy to understand how your personal data is collected and used as part of the VIP Programme. The contract between us requires us to process your personal data in accordance with this Privacy Policy.

Please also read our Cookie Policy available at www.fashion-arena.cz  to understand how we use cookies as part of the VIP Programme and our Website Terms available at www.fashion-arena.cz/en/terms-and-conditions to understand how we operate www.fashion-arena.cz/en and the conditions upon which you are permitted to access and navigate it.

  • How we can contact you and how you can contact us
  • Governing law and jurisdiction

We will contact you by email using the contact details you have provided to us from time to time.  If you no longer wish to receive marketing communications from us, leave the VIP Programme or inform us of any changes to your personal membership details, please let us know by sending an email to us at privacy.prague@viaoutlets.com.

The Terms are governed by the Czech law, and are subject to the exclusive jurisdiction of the courts of general courts of the Czech Republic.