• 031123 smenarna
    TAX REFUND AND MONEY EXCHANGE

Tax refund and money exchange

Tax Refund 

Tax Free service providing tax refunds for non-EU residents. Millions of globe shoppers use this service every year, claiming back the tax on purchases. This means you can enjoy even bigger savings on our selected range of prestigious and exclusive designer brands.

To use Tax Free service, read all eligibility criteria and follow the instructions bellow or stop by at the Information Center of Fashion Arena Prague Outlet. 

Tax Free service is provided by Global Blue and Premier Tax Free.

Step-by-step guide

1. In each store of Fashion Arena ask for VAT refund form when you purchase. This is a must because every store has its specific code.

2. You'll get a Tax Free envelope where you keep all receipts from exact store. The minimum amount per each purchase must be higher than 2000 CZK incl. VAT to be entitled to tax refund.

3. After you finish your shopping, visit the Information Center of Fashion Arena.

4. There you'll fill the form - your name, address, passport number, emboss credit card info (must be valid at least another 3 months) etc. Don't worry - our staff in Information Center will help you and explain all additional steps.

5. After that you'll receive your VAT refund in cash, a confirmation and a filled form with the date of purchases.

6. Most important!: Keep the envelope with certificated VAT refund forms and receipts. At the airport or at the borders find a Refund Office where you'll get a customs stamp on your forms. Drop the envelope with all these materials into the designated Drop Box.
This must be done anywhere in European Union within 21 days since the purchase in Fashion Arena has been done. Otherwise the VAT refund+fee will be cut from your account.

Drop Boxes are placed at the airports, borders and also around the cities. For the exact places check here and here.

Exchange office


The Exchange offers whole range of international currencies for convenient exchange. We provide all the transactions free of charge and at very favorable rates.

We exchange these foreign currencies:
EUR / USD / GBP / AUD / GBP / JPY / CAD / NOK / SEK / CHF / HRK / PLN / HUF
CNY / RUB / UAH / TRY / RON / BGN / THB / AED / ILS

Payment options

Our partner stores accept both cash in local currency (Czech Crown) and payment by credit cards. Some stores accept cash payments in EUR.

Credit cards

All kind of common credit cards are accepted (MasterCard, Visa Card, Amex, Diners, JCB).
We introduced also acceptance of UnionPay cards for Asian visitors at selected vendors.

Cash machine

There is ATM machine for cash withdrawals(Ceska Sporitelna) located at the Information Center.